All stocked items will be dispatched within 1 - 3 days from the date the order was placed. We make sure that your box of goodness is packed up beautifully and headed on its way ASAP. But from there it's, unfortunately, a little out of our control. Lead times will vary depending on where you live.
Some specialty or pre-order items may take longer to ship; for example sale days. All orders are sent on weekdays only.
Becuming partners with AusPost for all orders.
Once your order is dispatched, you will receive an email with tracking information. If you'd like more information on the location of your order during shipping, simply head to AusPost to track.
We're a small team, but we will always do our best to get things to you as quickly as possible.
If anything goes wrong with your delivery (e.g. it gets damaged, lost in our couriers' network, or stolen from your front door, etc.), then just let us know via email. We'll get on the case ASAP and get a brand new box on it's way to you.
We'll do all the leg work such as waiting on the phone, filling out forms to get to the bottom of any damages, delays or lost and missing boxes, so you don't have to.
But just in case, and to potentially save time, if you haven't done so already, it's always helpful to check the things below first:
- Please look in any obscure possible hiding spots, as the courier may have hidden it a little too well!
- Please ask if a neighbour has taken it for safekeeping, this happens more often than you'd think.
- Please check your mailbox for any courier calling cards.
You would be surprised how often the missing parcel fits into one of these categories.
But of course, if you're confident there's a problem, just let us know and we'll get cracking on the case for you right away, and keep you updated on the progress.
We definitely do. Just enter the address, like you would your home address and we'll automatically send it off!
Shipping will be calculated at checkout and will depend on where you are located.
From time to time we will offer free shipping.
Becuming doesn't accept returns. Let's face it, it would be a bit gross if we did.
However, we understand everyone is different and we're committed to being a great lover. We offer a Pleasure Promise. This means if you're unhappy with a toy you received, we'll send you a replacement.
Get in touch with us at email@example.com or call 1800 GET OFF (438 633) to arrange your replacement.
We offer a returns and refunds on products with a manufacturer defect.
If there is something wrong with your pruchase get in touch with us at firstname.lastname@example.org or call 1800 GET OFF (438 633) to arrange your replacement or refund.
Yes, it’s part of our DNA! We carefully select products to make sure they are made of high-grade body-safe materials and natural ingredients.
All our brands verify that their products are of high-quality standards and that any raw ingredients have never been tested on animals.
Full ingredients lists are available on each product page.
It’s our pleasure to answer any questions you may have or help you with your product selections. Just send us a note and we’ll be more than happy to help you find the best items to satisfy your curiosity. You can contact us at email@example.com or call us on 1800 GET OFF for personalised product recommendations. We also suggest trying our quizzes to find products that will work for you.
- As product care is unique to each item, we recommend you review product care instructions provided.
- For waterproof and water-resistant items, easy care of soap and water is sufficient.Allow to air dry or wipe dry with a clean cloth.For anal products, thoroughly clean with mild antibacterial soap and warm water is recommended.
- Allow to air dry.
- Another effective method is to spray toy cleaner onto surface and simply wipe it off.
Email us at firstname.lastname@example.org and we will provide you with a new cable at no cost.